Any business owner would tell you that customer feedback is a priceless resource. Customer feedback allows you to find out what people are saying about your product or service. It is customer feedback that helps a business improve on certain aspects of what he is offering to his audience. If he wants many returning customers, it is only right that he gives them what they want.
Very important
That is the reason why customer feedback is very important in any business. It gives business owners ideas on how to improve their product or service. You may have noticed that in some establishments, they have a customer feedback form that they give you after you have enjoyed your meal. It usually comes with the bill and the waiter allows you a few moments of your time to accomplish the form. It may seem like a small thing to you but actually, those pieces of paper are taken very seriously.
For any business who would like to succeed, customer feedback is essential. These are valuable pieces of information that you need in order to constantly improve your products and services. In online business, the same applies. You would like to collect notes about what your shopper thinks about the shopping process in your online store. Too often, we can look over some things that we think are miniscule but are actually a cause of inconvenience for our shopper.
Make it convenient
Remember, the last thing you want is an inconvenienced shopper. There are plenty of online businesses around and these buyers are very willing to shop at another store if it means more convenience for them. The whole point of having an online store is to make it an easy and light experience. Otherwise, your buyer could just go to a physical store and buy her item there, right?
A good way of setting up your customer feedback page is right after the shopper is done with her shopping. Right after the payments have been made, and your website pops out the standard thank you for shopping with us message. Rather than stop there and let your customer off easy, why don't you ask if he can offer a few minutes of his time to answer a few questions about your service? You can also add questions about your website design as well while you're at it.
Feedback form
Most customers can give you a few minutes of their time to go through a few questions. It is best to schedule the customer feedback form after the shopping process so that the customer is feeling relaxed and hopefully satisfied with his purchases. Make your line of questioning casual and be straight to the point. It is best to have your customer tick off from the range of 1 to 5. One is the highest or most likely to be true while five is the lowest or least likely to be true.
Include everything about the shopping process that you can think of. How did you find your shopping experience? Do you think we have a good variety of clothes? You can also have your customer fill in some answers of his own. For example, please write down a brand or an item that you think we should have. This also works well when you ask for suggestions on how you can make your website better.
Offer an incentive
It would be a good idea to offer some kind of incentive to your customer if he agrees to answer your questionnaire. Something basic like a percentage off his next purchase or maybe a free item like a pen or notepad. Keep in mind that you want your customers feel like you care for them. If they took time out for your business, you can definitely take time out for them. You can check your customer feedback reports quarterly and make plans on how to incorporate them into your business as soon as possible.
Keep ahead
Without customer feedback, you are most likely lost and blind to your own weaknesses. In business, you must always be two steps ahead. Customer feedback is a good way of ensuring that. The best place to have your customer feedback form is right after shopping. Here, you can ask all you need to know. The future of your business depends on it.
